bfbaji Privacy Policy
bfbaji is committed to protecting your personal information. This policy explains how we collect, use, and keep your information secure.
Introduction and Scope
bfbaji is a safe and reliable platform for online gaming users in Bangladesh. When you visit our website, open an account, or use any of our services, you voluntarily provide certain information. bfbaji handles this information with great care.
This Privacy Policy ("Policy") explains how bfbaji collects your personal information, the purposes for which it is used, with whom it is shared, and how it is kept secure. This Policy applies to all our services, websites, and applications.
By using our services, you are considered to have accepted the terms of this Privacy Policy. If you do not agree with any term of this Policy, please refrain from using our services.
Information We Collect
bfbaji collects various types of information, each described in detail below:
1.1 Personal Identification Information
During account registration, we collect the following information:
- Full name and date of birth
- Email address
- Mobile number
- National ID card or passport number for identity verification
- Residential address
1.2 Financial Information
For the purpose of processing transactions, we collect:
- bKash, Nagad, Rocket, or Upay account number (for transactions only)
- Bank account details (if you use bank transfer)
- Deposit and withdrawal history
- Transaction amounts and dates
Note: We never store full card numbers or banking passwords.
1.3 Technical Information
When you use our platform, the following is collected automatically:
- IP address and device identifier information
- Browser type and version
- Operating system
- Time spent on the website and pages visited
- Referral source (where you came from before reaching our site)
1.4 Gaming Activity Information
To improve our services, we record:
- Gaming history and bet amounts
- Win and loss records
- Bonuses and promotions used
- Playing time and habits (for responsible gaming)
Purpose of Information Use
bfbaji uses your information only for the following legitimate purposes:
2.1 Account Management and Service Delivery
- Creating and verifying accounts
- Confirming login identity
- Processing deposits and withdrawals
- Providing bonuses and rewards
- Providing customer support
2.2 Security and Fraud Prevention
- Detecting and preventing fraudulent activity
- Ensuring account security
- Complying with anti-money laundering (AML) rules
- Meeting legal obligations
2.3 Service Improvement
- Analyzing platform performance
- Developing new services and games
- Improving user experience
- Resolving technical issues
2.4 Communication and Marketing
With your permission, we may use your information to:
- Send notifications about promotional offers and bonuses
- Share important system updates
- Send account-related messages
You can opt out of marketing communications at any time.
Sharing Information with Third Parties
bfbaji never sells your personal information to third parties. However, it may be shared on a limited basis in the following cases:
3.1 Service Providers
Necessary information is shared with trusted technology and payment partners who work on our behalf. These include payment processors (bKash, Nagad, Rocket, Upay), cybersecurity, and cloud service providers. These partners operate under strict confidentiality agreements.
3.2 Legal and Regulatory Authorities
Where there is a legal obligation, such as a court order or the need for a government investigation, we may provide information to the relevant authority. In such cases, we provide only the minimum information necessary.
3.3 Business Transfers
In the event of a business merger or acquisition, your information may be transferred to the new entity. In such circumstances you will be notified in advance, and the new entity will also be required to ensure protections consistent with this Privacy Policy.
Cookies and Tracking Technologies
4.1 What Cookies Are and How We Use Them
Cookies are small data files stored on your device. bfbaji uses the following types of cookies:
- Essential cookies: Required for login sessions and security.
- Functionality cookies: Remember your preferences and language settings.
- Analytics cookies: Monitor website usage to help with improvements.
4.2 Cookie Controls
You can manage cookies from your browser settings. However, disabling essential cookies may affect some functionality of the site. Most modern browsers provide cookie management options.
Data Security Measures
bfbaji takes industry-leading technical and organizational measures to protect your information:
5.1 Encryption and Secure Connections
- SSL/TLS encryption is used for all data transmission
- Stored sensitive information is kept in an encrypted state
- Payment information is processed through a secure gateway
5.2 Access Controls
- Only authorized personnel can access personal information
- All access is logged and monitored
- Regular security training and assessments are conducted
5.3 Response to Data Breaches
If a data breach occurs, bfbaji will act promptly and notify affected users in a timely manner. We will take all necessary steps to minimize harm and prevent such incidents in the future.
Data Retention Period
6.1 Retention Duration
We retain your information only for as long as necessary:
- Active account information: for as long as the account remains active
- Financial transaction records: in accordance with legal requirements
- Security logs: for a limited period
- Even after account closure, information required to meet legal obligations may be retained
6.2 Deletion of Information
When the retention period ends or upon your request (where there are no legal restrictions), bfbaji will securely delete or anonymize your personal information. To request deletion of your information, contact our support team.
Your Rights
Every user registered with bfbaji enjoys the following rights regarding their personal information:
Right of Access
You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your information.
Right to Correction
If the information we hold about you is incorrect or incomplete, you may request that it be corrected. We will process your request as quickly as possible.
Right to Erasure
In certain circumstances you may request that your personal information be deleted, though this may not be fully possible if there are legal obligations.
Right to Restrict Processing
In certain circumstances you may ask us to restrict the processing of your information. To exercise this right, contact our support team.
Right to Object
You have the right to object to marketing communications or certain types of data processing. We will give proper consideration to your objection.
Right to Data Portability
You may request to receive your information in a structured and readable format. This can be arranged through our support team.
To exercise any of the above rights, contact our support team via 24/7 live chat or by email. We typically respond within 30 business days.
Protection of Minors
8.1 Age Verification
bfbaji is for persons aged 21 or older only. We verify age at registration and do not knowingly collect any information from persons under 21.
If we learn that someone under the age of 21 has opened an account, that account and the associated information will be deleted immediately. If a parent or guardian believes their child has registered, please contact us.
Policy Changes & Updates
9.1 Notice of Changes
bfbaji reserves the right to update this privacy policy as needed. If significant changes are made, we will post a notice on the website and inform registered users by email.
If you continue using the service after changes have been made, you will be considered to have accepted the new policy. We therefore encourage you to visit this page regularly.
9.2 Relationship with Other Policies
This privacy policy operates together with our Terms & Conditions and Responsible Gaming Policy. In the event of a conflict, the Terms & Conditions will take precedence.
Contact Us
Contact us for any questions, concerns, or requests regarding the privacy policy. Our support team provides service in Bengali 24/7.
Live Chat: 24 hours, 7 days — in Bengali
Email: [email protected]
We usually respond to emails within 24 hours. For urgent matters, please contact us via live chat.
You can find answers to common privacy-related questions on our FAQ page. For more detailed information, visit the About Us page.